Air Canada and Buyatab reserve the right to refuse, suspend, hold for review or cancel any Gift Card or eGift Card order for which fraud is suspected, for Gift Cards or eGift Cards mistakenly issued in an incorrect denomination, or for any other violation of the present Air Canada Terms and Conditions. Air Canada and Buyatab reserve the right to deactivate or reject any Gift Card or eGift Card issued or procured, directly or indirectly, in connection with fraudulent actions. Air Canada and Buyatab reserve the right to reject any claim for replacement of a Gift Card or eGift Card where there is suspicion of fraud or dishonesty (e.g., stolen or altered card, or false request for replacement). Air Canada and Buyatab are not responsible for Gift Cards or eGift Cards purchased online that are undeliverable or not received due to inaccurate delivery information, including but not limited to, incorrect or inexistent physical or email addresses. Gift Cards are delivered immediately after completion and acceptance of the online purchase (or based on the selected delivery date) to the recipient via secure email, and can be redeemed immediately after being activated by Buyatab. In the case of the delivery of the Gift Card, we recommend that the Xpresspost (Canadian deliveries) or Express mail (US deliveries) option be taken to allow for positive signature receipt of the package.

Gift Cards and eGift cards are only redeemable at Air Canada toward the purchase of air travel offered by Air Canada and operated by Air Canada, Air Canada Rouge, and Air Canada Express (i.e., Jazz Aviation LP) and/or the purchase of ancillary services offered by Air Canada in conjunction with an Air Canada, Air Canada Express or Air Canada Rouge flight. Gift Cards and eGift Cards are not redeemable toward the purchase of Air Canada Flight Passes, group travel, Air Canada Cargo products and services, Air Canada Maple Leaf Club membership fees, or for the purchase of third-party products/services such as the Flex pay flexible payment option, duty-free, Air Canada Bistro (e.g., food and beverages), hotel bookings, car rentals and/or travel insurance. Air Canada reserves the right, and the Gift Card or eGift Card holder or purchaser of the Gift Card or eGift Card agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the gift card program. Replacement of lost, stolen, damaged or destroyed Gift Card or eGift Card may occur only if the customer is able to provide proof of purchase.

Treat your Gift Card or eGift Card like cash; Air Canada is not responsible for any stored value balance if the Gift Card or eGift Card is lost, stolen, damaged or destroyed. Proof of purchase must include the unique card number which is located on the back of the card. What makes the concoction so interesting is that it quickly changes from liquid to solid and back again with only a little manipulation from the user. If the Gift Card or eGift Card is used after we have made any changes, it means that you have accepted the changes and you agree to be bound by the Terms and Conditions as modified. Once the Gift Card or eGift Card reaches a zero balance, it is deactivated and no further usage will be permitted. In the event that a ticket or service purchased (in part or in full) using a Gift Card or eGift Card is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally paid for by using a Gift Card or eGift Card will be refunded to the original Gift Card or eGift Card number.

Customers must retain their original Gift Card or eGift Card until the stored value reaches zero and all travel for which the Gift Card or eGift Card has been used as a form of payment has been completed. However, we will be able to apply the credit balance from your Gift Card or eGift Card and effect a refund to the alternative form of payment used following these instructions – After the transaction, you can complete the Customer Assistance Form provide proof of the form of payment used and include the details of the unused Gift Card or eGift Card to receive a refund of the applicable value to your original form of payment. If the Gift Card or eGift Card has a balance lower than the cost of the fee or travel option you are purchasing for an existing reservation, please pay with another form of payment. If the cost of the ticket being purchased is greater than the value of the Gift Card or eGift Card, the stored value will be depleted to zero value and the difference must be paid with another Gift Card, eGift Card or other accepted form of payment. Gift Cards and eGift Cards will not be accepted if the number is invalid, has not been activated, has been deactivated, is declined or cannot be found within the Gift Card processing system.